Michael Silva

Michael Silva is a seasoned professional in customer operations and support, currently serving as a Senior Customer Operations Manager at Finoa since November 2022, where procedures and Service Level Agreements for various support levels were defined, alongside managing the implementation of Zendesk. Previously, Michael held positions such as Customer Service Team Lead at Revolut, where agent training and performance monitoring were key responsibilities, and Call Center Supervisor at AudiçãoActiva, focusing on representative support and compliance with performance standards. Early roles include Senior Customer Service Associate at ManpowerGroup, Assistante Project Manager at Trisan Construction, Logistics Assistant at FNAC Portugal, and Store Cashier at E. Leclerc. Michael holds a Bachelor of Engineering in Civil Engineering from University Lusiada, obtained in 2015.