Verena Rasmussen

Vice President of Customer Experience at FinWise Bank

Verena Rasmussen's work experience began in 1988 as the Executive Director for the Utah Sports Foundation, where they were responsible for marketing materials, event management, fundraising, and sponsorships. From 1995 to 2002, they worked as the Chief of Protocol and Director of International Client Services for the Salt Lake Organizing Committee 2002, overseeing IOC relations, meetings, events, and the Dignitary Program. In 2006, they joined XanGo as IT Service Management, managing various IT initiatives and collaborating with functional departments. From 2014 to 2021, they held the position of Senior Director of Sales Operations/Senior Director of Activation at the Utah Jazz, responsible for sponsorship inventory management, contract management, training, and troubleshooting. In 2021, they became the Vice President of Partnership Services and Operations at Real Salt Lake, overseeing client relationships, contract activation, and CRM system implementation. Currently, they are the Vice President of Customer Experience at FinWise Bank, where they are responsible for strategizing and executing customer experience goals across all touchpoints. Verena manages customer experience teams and continuously seeks improvement opportunities for increased satisfaction, efficiency, and profitability.

Verena Rasmussen has a Bachelor's degree in Business with a specialization in Marketing from the University of Utah. The duration of their education at this institution is not specified.

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Timeline

  • Vice President of Customer Experience

    April, 2022 - present