Douglas Berlon

Douglas Berlon has extensive work experience in the banking and consulting industries. Douglas is currently the Director of Optimization at First Financial Bank, where they lead teams focused on various aspects of the consumer and small business client experience. Prior to this, they served as the Director of Client Experience at the same bank.

Before joining First Financial Bank, Berlon worked as the Deputy Executive Director at the Educational Theatre Association, where they played a key role in promoting theatre education and supporting teachers and students in the field. Douglas also worked as a Partner at MetCin Consulting, providing businesses with strategic solutions to their challenges.

Berlon has held positions at well-known companies such as NCR Corporation and The Gallup Organization, where they served in leadership roles in the financial services sector. Earlier in their career, they held executive positions at First Citizens Bank and U.S. Bank, predominantly focusing on marketing and retail segment management.

Overall, Berlon's work experience showcases their expertise in optimizing client experiences, strategic consulting, and leadership in the banking industry.

Douglas Berlon obtained a Bachelor of Business Administration (BBA) degree in Finance and Management from the University of Cincinnati Carl H. Lindner College of Business from 1985 to 1989. Douglas also pursued MBA level coursework in Marketing and Finance from Xavier University. Additionally, Douglas Berlon holds a Six Sigma Green Belt certification, which they obtained in 2006.