Leah Kretschmer

Leah Kretschmer is a seasoned professional with extensive experience in system analysis and process management within the financial services sector. Currently serving as a Senior System Analyst at First Tech Federal Credit Union, Leah partners with various stakeholders to enhance online banking features, prioritizing process efficiency and member satisfaction. Previously, Leah held senior managerial roles at Epiq, overseeing quality programs and technical project management for class action lawsuits and remediation projects. With a background at VW Credit, Inc., Leah demonstrated leadership in customer care, training, and quality assurance, significantly improving operational performance. Leah holds an MBA in Marketing from Oakland University and a BA in Marketing from Davenport University.