Emma Teale

Emma Teale has extensive experience in operations and customer experience management, currently serving as the Head of Customer Insights and Improvements at TransPennine Express since August 2016, following a role as Customer Experience Manager. Prior to this, Emma worked as Operations Manager at RAIL GOURMET U.K. LIMITED from June 2009 to July 2017, and earlier at SSP Group Plc. in the same position from July 1997 to June 2009.