Michele Miller

Michele Miller is an accomplished manager at FirstEnergy, with extensive experience in customer care and operations since 2000. Currently serving as the Manager of the Customer Care Center, Michele leads a team of supervisors and customer service representatives while collaborating with leaders across operations and the customer experience organization. Previous roles include Manager of Back Office Billing, where Michele ensured timely and accurate billing, and Manager of Smart Meter Business Readiness, overseeing various teams during the implementation of smart meter initiatives. Additionally, Michele has a strong background in workforce planning and strategy, with a focus on talent attraction and retention, process improvement, and leadership development. Educational qualifications include a Bachelor's degree in Business Management from Notre Dame College.