Franklin Energy
Michelle Reid, MBA, possesses extensive experience in customer service and audience development. Currently serving as the Customer Care Center Manager at Franklin Energy since September 2017, Michelle previously held the role of Supervisor Customer Service within the same company. From 2010 until September 2017, Michelle was with The Charlotte Observer / The Herald, where the title held was Audience Development - Retention & Engagement Manager. Michelle earned a Master of Business Administration, specializing in Marketing, from Walden University in December 2016, and also holds a Bachelor's Degree in Marketing from Coastal Carolina University, completed between 1990 and 1992.
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