Michelle Henry

SVP, Customer Experience at FirstEnergy

Michelle Henry leads FirstEnergy’s customer service function and its sales, products and services, and energy efficiency initiatives.

Henry began her career with the Cleveland Electric Illuminating Company in 1988 as a Scholastics Awards Student engineer at the Perry Nuclear Power Plant. She has served as the manager, Business Analytics; manager, Corporate Cash Management; and manager, Finance Strategy and Reporting. She became manager, FERC and Transmission Technical Support for FirstEnergy Utilities in 2011 and was promoted to director, Market Policy for FirstEnergy Service Company in 2014. She served as director, FERC & State Regulatory Compliance before being named vice president of Customer Service for FirstEnergy Utilities, a subsidiary of FirstEnergy Corp., in May 2020. She was promoted to her current position effective August 2021.



  • SVP, Customer Experience

    Current role