Arpita Singh is an experienced professional in process excellence and continuous improvement, currently serving as Associate Director of CI and Innovation at Firstsource since November 2016, where previous roles included Deputy General Manager and Senior Manager of Process Excellence. Prior to Firstsource, Arpita worked at Xerox Services India from October 2014 to May 2016 as Process Excellence Manager, focusing on implementing quality standards, aligning processes with customer feedback, and facilitating high-impact Six Sigma and Lean projects. Arpita's career also includes a significant tenure at Wipro BPS from July 2006 to October 2014 as Assistant Manager of Quality, where responsibilities encompassed quality assurance, continuous improvement techniques, and training in Six Sigma methodologies. Arpita holds a C-PGDBA in Operations Management from Symbiosis Centre for Distance Learning.
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