Firstsource
- Jaipal Ahluwalia
Jaipal Ahluwalia
Vice President – Workforce Management at Firstsource
Jaipal Ahluwalia has a Bachelor of Commerce degree from Bangalore University. Jaipal has a strong background in workforce management, holding various titles such as Vice President, AVP, General Manager, Deputy General Manager, Senior Manager, Manager, Assistant Manager, Team Leader, Dialer Lead, and Scheduler. Prior to their current role at Firstsource, Jaipal worked at ICICI OneSource as RTA-CMG and Customer Service Assistant.
Timeline
Vice President – Workforce Management
October, 2023 - present
Avp- Workforce Management
October, 2021
General Manager - Workforce Management
July, 2019
Deputy General Manager – Workforce Management
July, 2016
Senior Manager -wfm
July, 2014
Manager - WFM
July, 2012
Assistant Manager - WFM
December, 2009
Team Leader- RTA
October, 2008
Dialer - Lead
August, 2007
Scheduler - WFM
October, 2006
