Saurabh Kumar Das

Saurabh Kumar Das is a Senior Service Delivery Manager at Firstsource, with a rich background of over 15 years in contact center operations across various industries, including education, banking, and e-commerce. They previously served as Senior Manager - Operations at GUS Education India, managing University Admission Operations to support global students. Saurabh's career includes roles at Cognizant as a Team Leader, where they focused on resource planning and performance management, and at American Express as a Senior Business Analyst, ensuring compliance with regulatory communications. They hold a Bachelor's Degree in Geography from Utkal University.