Jessica Henriksson

Jessica Henriksson currently serves as the Head of Customer Success at FirstVet, overseeing customer support operations and leading global onboarding for new agents. Jessica has held multiple roles at FirstVet, including Head of Customer Service, Customer Support Teamlead (Global), and Customer Support Associate for the Nordics, where responsibilities included managing customer interactions across Sweden, Finland, Norway, and Denmark, and enhancing service and product offerings. Previously, Jessica worked as a Customer Service Consultant at Musti ja Mirri Oy and held various positions in publishing and library services. Jessica earned a Bachelor's degree in Scandinavian Literatures and Linguistics from the University of Helsinki.