Brian Schmaedeke is an experienced Service Delivery Manager with a strong background in managing customer relationships, project/program management, and vendor management. Currently serving in the same role at FIS since March 2020, Brian previously held positions at United Airlines as an Infrastructure Project Manager, at Donnelley Financial Solutions as a Service Delivery Manager with a focus on vendor management and infrastructure project management, and at IBM in various service delivery management roles from December 2000 to August 2016. Brian's areas of expertise include change management, incident management, software/hardware currency management, security compliance, SLA metrics management, and capacity management. Brian holds a Bachelor of Science degree in Computer/Information Technology Administration and Management from Eastern Illinois University.
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