Angelica Manhaes

Angelica Manhaes has worked in various IT roles since 2002. Angelica started their career as an IT Support Specialist at Spassu Tecnologia e Serviços, followed by an IT Team Lead (Customer Service/Support) role at CTIS in 2006. In 2012, they worked as an SAP HCM Consultant (SAP Support) at Sonda Procwork, and as an IT Coordinator (Customer Service/Support) at TIVIT. In 2017, they worked as an IT Coordinator (Customer Service/Support) at Indra, followed by a part-time Marketing Associate (Transitional job on student visa) role at Hudson's Bay Company in 2018. In 2021, they took on the role of Customer Success Specialist at Top Producer Software, where they educated new and existing clients about services and how they can help them build their business, identified potential churn risks, and answered client questions. Currently, Angelica Manhaes is a Technical Support Analyst at FISPAN.

Angelica Manhaes has a comprehensive education history. Angelica obtained a Bachelor of Arts in Human Resources Management and Services from Estácio from 2012 to 2014. Angelica then earned a Master of Business Administration from Universidade Veiga de Almeida in Project Management from 2015 to 2017. In 2018, they completed a Master of Business Administration from University Canada West. Additionally, they obtained a certification in Information Technology from IFF - Instituto Federal Fluminense from 2004 to 2007. Angelica also has several certifications, including a Certified Associate in Project Management (CAPM) from the Project Management Institute in 2021, a SAP Certified Application Associate - SAP HCM with ERP 6.0 EHP7 from SAP in 2013, an ITIL Service Operation from ITIL, a Microsoft Certified Desktop Support Technician (MCDST) from Microsoft, and a Support Center Team Lead (SCTL) from HDI.