Diego Isaac Egido

Diego Isaac Egido has a diverse work experience in the field of technical support and configuration release analysis. Diego Isaac began their career in 2016 as an Associate Technical Support Specialist, where they provided technical support for treasury-based applications to clients globally. Diego Isaac troubleshooted technical issues and implemented change requests for clients. In 2018, Diego progressed to the role of Technical Support Engineer I, where they continued to troubleshoot issues and coordinated with various teams during investigations. Diego Isaac also managed the Confluence Page of the Treasury Technical Support - Global Team, which contained process documentations and troubleshooting documents. In 2020, Diego advanced to the role of Technical Support Engineer II, where they tracked projects for the APJ Technical Support and coordinated multi-customer changes. Diego Isaac managed the SharePoint Page of the Treasury Technical Support Global and worked on projects such as gathering and simulating data on different change requests. Diego also created and updated internal documentations. In 2022, Diego became a Configuration Release Analyst II, where they provided technical support for a SaaS treasury-based application. Diego Isaac coordinated and managed product release and infrastructure maintenance windows and collaborated with development and release management teams. Diego Isaac also troubleshooted internal software automation tools and utilities. In 2023, Diego joined FISPAN as a Technical Support Tier 2, where they maintain a strong understanding of FISPAN software and products to troubleshoot clients' technical issues. Diego Isaac works closely with Tier 1 customer support team and is responsible for the successful resolution of escalated tickets.

Diego Isaac Egido obtained their Bachelor of Science degree in Information Systems from the University of Santo Tomas from 2012 to 2016. Prior to that, they attended the Philippine School Doha from 2007 to 2012, but no specific degree or field of study is mentioned. Diego has obtained additional certifications such as "Creating Positive Conversations with Challenging Customers" from LinkedIn in May 2020 and "Verified International Academic Qualifications" from World Education Services in January 2020. Diego Isaac also holds the "ITIL Foundation Certificate in IT Service Management," although the specific dates of obtaining this certification are not provided.