Maulana Y.

Maulana Y. currently serves as the Customer Experience Supervisor at FIT HUB, a position held since August 2022, where responsibilities include leading the creation of standard operating procedures, managing customer experience metrics, and ensuring stakeholder collaboration. Prior experience includes roles at Bukalapak from September 2018 to August 2022, where Maulana Y. was involved in crisis management and user support across various product categories, demonstrating expertise in resolving high-level complaints and payment-related issues. Earlier positions at GO-PAY, which spanned from May 2017 to September 2018, involved supervising new employees, enhancing customer care processes, and reporting on user problems. Maulana Y. holds a diploma in Computer Engineering from STMIK JAKARTA STI&K, earned between 2013 and 2016.