Terri Almer

Terri Almer is an experienced professional in customer service management, currently serving as the Director of Customer Success at Five Star Call Centers since August 2011. In this role, Terri focuses on enhancing customer satisfaction, improving operational efficiency, and developing employee product knowledge. Prior experience includes serving as an Ambassador for the FM Chamber of Commerce from 2016 to 2020 and working as the Interaction Service Manager at Midco Connections. Earlier roles at Performance Centers, Inc. and Performance Research & Marketing involved client management and ensuring client satisfaction. Terri also has extensive experience at Dynamics Marketing, Inc., starting as a Telemarketing Service Agent and advancing to Center Coordinator, overseeing significant staff and operations. Terri's educational background includes attendance at Griggs County Central from 1990 to 1995.