Josh Sosebee serves as the Sr. Director of AI & Automation Solutions at Five9, a position held since September 2009, where management of a 26-engineer team focuses on various product areas including Outbound Dialer, IVR, Speech Recognition, NLP, Agent Assist, and Intelligent Virtual Agent. Previously, as a Services Architect at Five9 from 2009 to 2017, Josh delivered implementation and consulting for strategic customers, specialized in partner CRM integrations, and formed a Salesforce consulting team to enhance CTI processes. Prior experience includes roles as Solutions Architect at Presence Technology and Network Engineer at M1 Global Solutions. Josh began the career as IT Technician at ISG Thermal Systems and holds a Bachelor’s and Associate’s Degree in Information Technology from Southern Polytechnic State University and Georgia State University Perimeter College, respectively.
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