Miriam Kalish is an experienced professional in workforce management and project implementation, currently serving as a WFO Project Manager at Five9 since April 2024. Previously, Miriam held the position of Implementation Manager at NICE CXone from July 2016 to January 2024, earning "Excellent" ratings in annual performance reviews for five consecutive years and leading in the implementation of Interaction Analytics and Workforce Management. Additional experience includes roles at First Advantage as a Workforce Planning Manager and Client Services Manager, as well as positions in operations and management at TSYS, AGIA, Chase Paymentech, American Express, and JPMorgan Chase. Miriam holds a Bachelor of Science in Computer Information Systems from DeVry University, graduating Magna Cum Laude.
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