Yi Zhang

Yi Zhang, Ph.D., is an experienced professional in the field of Natural Language Processing (NLP) with a robust background in both research and education. Currently serving as a Staff Applied Scientist at Five9, Yi Zhang has previously held positions such as Senior AI Applied Research Scientist at ServiceNow and Head of Engineering & Lead NLP Researcher at NLMatics. Academic contributions include roles as an NLP Instructor and Course Designer at WeCloudData, Graduate Research Assistant at the University of Windsor, and Graduate Teaching Assistant. Yi Zhang has attained a Doctor of Philosophy (Ph.D.) in Computer Science and a Master of Science (M.Sc.) in Computer Science, both from the University of Windsor.