Melissa Dumas

Melissa Dumas is a seasoned professional with extensive experience in document control, team management, and customer service across various financial institutions. Currently serving as the Manager of Custodial Title Document Control at Flagship Credit Acceptance since July 2023, Melissa leads a team of specialists, focuses on performance assessment, and ensures the timely completion of tasks. Previously, Melissa held the role of Title Services Supervisor at DXC Technology from April 2015 to June 2023, where responsibilities included overseeing a processing team, managing title releases, and addressing client complaints. Other noteworthy positions include Assistant Branch Manager at Bank of Texas, Financial Retirement Representative at Tiaa, and Title Research Specialist at Chase Bank. Melissa's career reflects a strong commitment to operational excellence, team leadership, and client satisfaction.