Matthew Ward

Matthew Ward serves as the VP Senior Contact Center Manager at Flagstar Bank, overseeing strategy and operations for Contact Center Operations since June 2021. Prior experience includes roles as VP-Executive Resolution Manager at Wells Fargo, where responsibility included customer care complaint management and call center oversight, and as VP-Senior Manager at Citi, leading back office operations and collections for Private Label. Additionally, Matthew held the position of Director of Healthcare Operations at Omnium Worldwide, managing outsourced healthcare collections. Matthew holds a B.S. in Marketing from Southern Illinois University, Carbondale.