Brett Klavon

Director, Field Technical Support at FLASH

Brett Klavon's work experience begins with their current role as the Director of Field Technical Support at FLASH, where they oversee the Field Operations Technician team to provide onsite support for clients using the FlashParking platform. Prior to this, they served as the Field Escalation Manager at FLASH, handling escalated issues and ensuring client satisfaction.

Before joining FLASH, Brett worked at Amano McGann, Inc. Brett served as the Director of Professional Services, managing staff and evaluating activities to enhance customer satisfaction and project completion. Brett also held the role of Sr. Technical Service Manager, overseeing technical operations.

At Amano McGann, Inc., Brett held various positions, including Joint Task Force\Training Manager, where they managed training for technical personnel, and Principal Quality Assurance Engineer, where they collaborated with engineers and developers to test new parking hardware and software solutions. Brett also worked as an Applications Engineer, participating in the development and support of software applications.

Brett began their career at Amano McGann, Inc. as a Quality Assurance specialist and then transitioned to a Technical Services/Software Support role.

Overall, Brett Klavon has an extensive background in technical support and management, with a focus on customer satisfaction and project completion.

Brett Klavon attended Farmington High School from 1986 to 1989. Brett obtained their high school diploma from there. Later on, from 1993 to 1995, Brett pursued an Associate of Arts and Sciences (AAS) degree in Electrical and Electronics Engineering from Riverland Community College.

Links

Timeline

  • Director, Field Technical Support

    June, 2021 - present

  • Field Escalation Manager

    August, 2020

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