Roxanne Lapena

Operational Excellence Consultant

Roxanne Lapena is an experienced professional in the hospitality and client management sectors, currently serving as an Operational Excellence Consultant at Flik Hospitality Group since August 2025. Previously, Roxanne held the position of Client Success Manager/Account Manager at Foodie Card from September 2022 to June 2025, focusing on client relationships and service enhancement. Additional roles include Account Executive at SpotOn, Assistant Food Beverage Director at Villa Restaurant Group, Operations & Service Manager at Tacombi, and Multi-Unit Restaurant General Manager at OTG Management. Roxanne began in the industry as an Assistant Restaurant Manager at Tito's Burritos & Wings and further developed skills as a Hospitality Professional/Certified Trainer at Zinburger. Educational qualifications include a Diploma in Hospitality Administration/Management from the Institute of Culinary Education and a Career Diploma in Wedding Planning from Ashworth College, alongside studies at Fullerton College.

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