Smita Tikku

Smita Tikku is an experienced professional in customer success and digital marketing, currently serving as the Director of Customer Success at Flipkart since September 2024. Prior to this role, Smita held the position of Director of Customer Success at Sprinklr from June 2020 to June 2024 and had a progressive career at Cognizant from October 2014 to June 2020, culminating as Senior Manager in Digital Marketing Consulting & Business Development. Earlier experience includes significant roles at Accenture as Team Lead for Bid Management & Sales Enablement and at Fujitsu Consulting in various capacities within bid management. Smita's educational background includes an MBA in International Management from Yonsei University, executive education programs in digital and social media marketing from the Indian School of Business and Indian Institute of Management Bangalore, and a B.Com in Business Administration from the University of Pune.