Ludwig Francois

Ludwig Francois has extensive experience in technical support and service roles, currently serving as an Onsite/Field Technician at Flo-Tech since May 2022, where responsibilities include monitoring and maintaining networked printers, providing routine service, troubleshooting errors, and ensuring customer satisfaction. Prior to this, Ludwig was a Customer Engineer Representative I at NCR Corporation from September 2015 to May 2022, focusing on first-line maintenance of ATMs, performing repairs, and enhancing customer relations. Previous experience includes roles as a Parts Representative at Canon Solutions America, where inventory management was crucial, and as a Customer Services Associate at Novitex Enterprise Solutions, emphasizing quality reproduction and coordination of mail services. Ludwig holds an Associate of Applied Science in Networking Technology from TCI College of Technology and a diploma in Business Management from Franklin K. Lane.