Flo-Tech (Flex Technology Group)
Ludwig Francois has extensive experience in technical support and service roles, currently serving as an Onsite/Field Technician at Flo-Tech since May 2022, where responsibilities include monitoring and maintaining networked printers, providing routine service, troubleshooting errors, and ensuring customer satisfaction. Prior to this, Ludwig was a Customer Engineer Representative I at NCR Corporation from September 2015 to May 2022, focusing on first-line maintenance of ATMs, performing repairs, and enhancing customer relations. Previous experience includes roles as a Parts Representative at Canon Solutions America, where inventory management was crucial, and as a Customer Services Associate at Novitex Enterprise Solutions, emphasizing quality reproduction and coordination of mail services. Ludwig holds an Associate of Applied Science in Networking Technology from TCI College of Technology and a diploma in Business Management from Franklin K. Lane.
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Flo-Tech (Flex Technology Group)
Founded in 1992, we remain pioneers in the managed print service industry, recognized for innovations in managed print solutions and the business value they provide to organizations. We are much more than a service provider—we are trusted advisors for our clients. Through our proven methodology, comprehensive technology solution suite, and proactive and predictive service, we produce cost savings, minimized downtime, and increased efficiency. Our mission throughout our client relationships is to continually look for ways to reduce overall expenses and increase productivity. Flo-Tech's knowledge and experience in the industry is unparalleled. Our sales team and Solutions Architects are CDIA+ certified (Certified Document Imaging Architect) and our skilled service technicians are certified in managed print implementations and have experience with the most complex and demanding customer environments. Flo-Tech was twice recognized by Photizo Group in their Global MPS Leaders Index (the "gold standard in managed print") in 2013 as one of only 11 companies, and in 2014 as one of only 14 leading companies worldwide; received a national MPS award for Outstanding MPS Program by imageSource Magazine; is a 10-time recipient of the Elite Dealer Award, and 2011 Dealer of the Year; received the Business Champions Award for fastest growing private companies; and received Best Independent MPS Provider in the industry by Managed Print Services Association (MPSA) Leadership Award in 2013. Flo-Tech's CEO has twice been recognized in the "Top 40 Most Influential People in the Imaging Industry."