Operations Executive - 12 Month FTC

At Florence, we're dedicated to revolutionising social care staffing through innovation and technology. Since our inception in 2017, we've empowered over 90,000 nurses, carers, and support workers, along with 100,000 e-learners, and partnered with over 2000 care providers across the UK. Our platform has facilitated over 1 million hours of work, enabling healthcare professionals to earn over £20 million through shift bookings. As a rapidly growing team, led by a former doctor-turned-entrepreneur, we operate from offices in London, Glasgow, and Birmingham, with a recently founded international presence.

As an Operations Executive at Florence, you'll play a pivotal role in meeting the service requirements of our healthcare professionals and organisations. In this role, you’ll play a key role in supporting the Customer Operations lead to build a scalable operations function. You’ll build strong relationships with Florence Healthcare Professionals and Healthcare Organisations, supporting the delivery of critical processes and tasks, as well as working closely with the wider Operations function to improve, automate and scale processes. You will report to the Operations Lead within a warm, welcoming, and supportive team environment. We offer a hybrid working model, with three office days and two optimal remote working days, and operating hours from 9:00 AM to 5:30 PM, Monday through Friday.

Key Responsibilities:

• Build and nurture strong relationships with healthcare professionals and healthcare organisations, understanding their needs and answering their queries.
• Managing second line of defence queries, including customer tickets that come through from the Customer Service team.
• Closely collaborate with the Account Management Client team and internal stakeholders to build strong relationships and make sure you understand where there are staffing requirements.
• Manage a pipeline to activate Healthcare Professionals into shifts; this will nurture them from the point of becoming compliant to the point they’ve worked 2 shifts.
• Suggest improvements to processes and identify automation opportunities.
• Take responsibility for knowing your own metrics and performance, and support new joiners in the team to upskill.