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Lucia L.

Customer Success Lead (enterprise And Strategic) at Flourish

Lucia L. has a diverse work experience in various roles and industries. Lucia started their career at Cupcake Family Club as a Web/Graphic Designer, Social Media Manager, and Front of House. Lucia then worked as a Web and Graphic Designer (Freelance) at Pure Lifestyles. Lucia joined Metro Photography as a Social Media Manager, Copy Writer, and Graphic Designer. Lucia then worked at I-Model Management as a Marketing, Graphic Design, and IT/Web Project Manager. Lucia also gained experience at Regency Studios as a Customer Service and Administration role. Lucia worked at Huggle App as a UAL Campus Ambassador Manager, where they managed the team, handled HR tasks, and conducted marketing activities. Lucia worked at Zamna as an Operations role, where they managed office operations, design and marketing tasks, and contributed to optimization efforts. Lucia then worked at London Property Services as an Account Manager. Lucia's most recent role was at Nimbla, where they started as a Customer Operations Manager and eventually got promoted to Senior Customer Operations Manager. Currently, they work at Flourish as an Enterprise Customer Success Lead.

Lucia L. completed their Bachelor's Degree in Graphic and Media Design from the University of the Arts London from 2016 to 2018. Prior to that, they pursued their GCSE and GCE Advance Level studies at the YMCA of Hong Kong Christian College from 2009 to 2013, focusing on Fine Art, History, and English Language & Literature. In addition to their formal education, Lucia has obtained various certifications, including Technical Support Fundamentals from Google in April 2021, Brand and Product Management from IE Business School in November 2020, Fundamentals of Digital Marketing from Google in January 2020, and Business Foundations from Smartly by Pedago in October 2019.

Links

Previous companies

Zamna logo
Nimbla logo

Timeline

  • Customer Success Lead (enterprise And Strategic)

    October, 2022 - present

  • Customer Success Manager

    November, 2021