Customer Insights Analyst

Flowcode is the offline to online company, building direct connections for brands and consumers. By unifying data-driven design with the latest in QR technology, Flowcode enables contactless connection with speed, security, and ease. Privacy-compliant, ultra-fast scanning, and designed with intention, Flowcode is the number one trusted QR provider. 

Founded by the former CEO of AOL and President of Google Americas, we are a team of large company executives, startup founders, engineers, scientists, artists, and designers - who are all data-obsessed. Flowcode is always looking to increase our potential as a company. We are focused on building a powerfully diverse workforce, not just because it is the right thing to do but because it expands the potential of our team exponentially.

Your responsibilities:

• Deliver Customer Insights: Collaborate closely with the customer success team to analyze product usage data, deriving actionable insights that directly contribute to enhancing customer retention, improving engagement, and informing product development strategies.
• Support Customer Success Team: Develop, maintain, and monitor key customer health metrics. Partner with customer success managers to design and implement targeted interventions for at-risk clients, aiming to optimize client outcomes and prevent churn.

Your skills and experience:

• Minimum of 2 years of experience in roles such as data analyst, product analyst, BI analyst, or management consultant, with a demonstrated ability to apply analytics in solving complex business problems.
• Demonstrated mastery of SQL (Snowflake preferred) for complex data analysis, with the ability to optimize query performance and deliver actionable insights.
• Proficient in using business intelligence tools like Looker and LookML. Ability to create data visuals that effectively communicate findings to both technical and non-technical stakeholders.
• Proven track record of managing multiple projects with diverse teams. Excellent communication and interpersonal skills essential for presenting complex information clearly and influencing decision-making processes.

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions
• An attractive and equitable compensation package, including salary and stock options.
• A generous benefits program featuring unlimited vacation, comprehensive medical benefits, a parental leave policy, lunch stipends, team offsites, and much more
• If you are passionate about technology and looking for a new challenge in a dynamic, fast-paced environment, then we would love to hear from you. Apply now and join the Flowcode team!

This role is based in-office. 

More about Flowcode 

Our companion product, Flowpage, organizes your digital footprint in one mobile-first landing page, creating a seamless experience to more deeply connect with audiences while tracking real-time analytics. Paired together, our tech allows consumers and creators to connect the real world to the digital world instantly and magically. Flowcode is currently used by more than 60% of the Fortune 500.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, and market conditions.  The current range for this role is $100K - $130K  + equity. Your recruiter can share more about the specific salary range during the hiring process.

Flowcode has been committed to growing a team with diverse backgrounds, capabilities, and perspectives since Day 1. We will always celebrate what makes us each unique and therefore take equal opportunity seriously. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Flowcode has been recognized by Forbes as one of America's Best Startup Employers 2023.

Our headquarters are located in Soho NYC.