Revenue Operations Analyst

At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.

We are seeking an experienced and analytical Revenue Operations Analyst to join our team & help scale our operations. In this role, you will play a critical role in supporting and optimizing our revenue generation, activation, and retention processes. You will work closely with cross-functional teams, leveraging data and technology to drive operational excellence and revenue growth.

Responsibilities:

• Utilize Salesforce extensively to manage and analyze customer data, revenue streams, and operational processes and make recommendations for improvement.
• Develop and maintain reports, dashboards, and workflows within Salesforce to provide insights and drive data-driven decision-making.
• Collaborate with sales, marketing, and customer success leadership and teams to identify areas for process improvement and revenue optimization.
• Conducted and sometimes established in-depth analysis of revenue data, including forecasting, pipeline management, and revenue recognition processes.
• Identify and resolve issues, and maintain data quality, ensuring the integrity and accuracy of customer and revenue data within Salesforce and other connected systems (Ordway, Gong, etc.)
• Leverage cannabis industry data sources to improve data quality & inform Go-to-market strategy.
• Provide training and support to end-users on Salesforce functionality and best practices.
• Assist in implementing new Salesforce features, integrations, and process enhancements.
• Prepare invoices and process payments in accordance with company policies.
• Ensure all financial transactions comply with financial policies and regulations.
• Analyze financial data and identify any discrepancies.
• Resolve any financial issues promptly and accurately.

Requirements:

• Bachelor's degree in a relevant field, such as Business Administration, Economics, or Information Systems or equivalent experience
• Interest in learning the Salesforce platform
• Strong analytical and problem-solving skills, with the ability to synthesize complex data and identify actionable insights.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and reporting techniques.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience in revenue operations, sales operations, or a related field.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and commitment to data accuracy and integrity.

Preferred Qualifications:

• Experience with revenue recognition principles and processes.
• Knowledge of financial systems and their integration with Salesforce.
• Familiarity with agile methodologies and project management principles.
• Experience with process improvement methodologies (e.g., Six Sigma, Lean).