João Carlos N.

João Carlos N. is a Customer Support Specialist at Fluke Corporation since March 2024, focusing on Emaint CMMS support and software issue resolution. Prior to this, João served as a Technical Support Analyst at RD Station, enhancing team collaboration and reducing communication errors by 20%. At Uber, João held multiple roles, including Sr Global Learning & Development Specialist, where a training program boosted agent performance by 40%, and Facilities Site Lead, which streamlined financial processes and reduced manual data entry time by 50%. Earlier experience includes a Lead Administrative Assistant role at Allis - Field Marketing and a Telemarketing Operator position at Atento, contributing to partner retention and technical support services. João holds a Bachelor's degree in Information Technology from IFSC and has pursued studies in Information Systems and Biotechnology.