Delia Ioana Laic

Delia Ioana Laic is a seasoned professional in service management with extensive experience in client delivery, operational leadership, and team management across various companies. Currently serving as a Senior Service Lifecycle Manager at Flutter International since July 2023, Delia previously held the position of Senior Service Delivery Manager at Endava from December 2021 to October 2023, where responsibilities included managing operational commitments and leading customer projects. Prior roles include Process Responsible at Wipro Digital Operations and Platforms, and Service Delivery Manager at Atos, where Delia focused on customer satisfaction and continuous service improvement. Delia began a career in Vendor Query Management at Wipro Technologies, demonstrating strong capabilities in team coordination and client relationships. Academic qualifications include a law degree from Al. I. Cuza University in Iasi, Romania.