Sharon Keating

Sharon Keating has a strong background in customer success and account management. Sharon is currently the Head of Customer Success at FLYR Labs. Prior to this, they served as the Vice President of Customer Success at Airspace, where they were responsible for building a world-class post-sales function and driving revenue growth. Sharon also held the role of Head of Customer Success at ACERTUS and Director of Customer Success & Program Delivery at Datalex. In these positions, they focused on ensuring client success, leading teams, and implementing long-term customer strategies. Earlier in their career, Sharon was the Head of Professional Services at Flightman, where they managed customer success and delivery of electronic flight bag solutions. Additionally, they co-founded Impala Technology, a start-up software company, where they served as the Business Development Director. Sharon has a diverse skill set and a track record of driving customer satisfaction, revenue growth, and digital transformations in the aviation sector.

Sharon Keating's education history includes a Bachelor of Engineering degree from the University of Limerick, obtained between 1996 and 2000. Sharon pursued further studies at the same university and acquired a Postgraduate Diploma in Technical Communications from 2000 to 2001. In 2007, Sharon attended Dublin Business School and completed an Advanced Post Graduate Diploma in Project Management.

In 2015, Sharon enrolled at The Open University and completed a Postgraduate Certificate in Business Administration and Management, General, which lasted until 2016. Sharon continued their studies at The Open University and obtained a Master of Business Administration (M.B.A.) degree from 2015 to 2018.

Furthermore, Sharon has obtained several certifications in various areas. Sharon completed courses on Goal Setting: Objectives and Key Results (OKRs), Jeff Weiner on Leading like a CEO, Leading Others Effectively, Leading with Vision, and Executive Leadership, all from LinkedIn. These certifications were obtained in 2022. Additionally, Sharon holds an ISO 9001 Auditor certification from the National Standards Authority of Ireland, with the specific date of obtaining the certification unavailable.