Josefa Fernandez

Josefa Fernandez is an experienced professional with extensive expertise in customer service management, primarily at Fnac Darty since June 2016 as Responsable pilotage prestataires service client, focusing on improving customer journeys, implementing new services, and digitalization efforts. Prior to this role, Josefa worked at Fnac from June 2003 to June 2016 in various capacities, including overseeing order tracking systems and managing customer relations teams. Earlier experience includes positions in sales and client management, starting in 1995 at Teleperformance and encompassing roles at companies like ASTRAL FINANCE and IMP. Josefa holds multiple degrees from Université Paris Nanterre, including a Licence in Spanish and a DEUG in History, along with a diverse educational background that includes studies in foreign languages and arts.