Laurent Fayolle

Laurent Fayolle is an experienced IT professional currently serving as Responsable IT des domaines CRM et Services at Fnac Darty since November 2017. In this role, Laurent oversees CRM projects and the implementation of new services, including CRM analytics with SAS and Adobe Campaign, client relationship management via Siebel, and various subscription services using Opencell. Prior to this, Laurent held multiple positions at Fnac focusing on traffic acquisition, CRM, and membership from June 2014, and served as Senior Manager BI/CRM at CGI in France from September 2011 to June 2014. Earlier career experiences include managerial roles at BearingPoint and consultancy positions at TMIS Consultants and Sitinfo. Laurent holds a Diplôme d'ingénieur in Génie industriel from EPMI, awarded between 1992 and 1997.