Ben Joe Markland

Chief Operating Officer at Focus Services

Ben Joe Markland has a diverse work experience spanning various industries and roles. Ben Joe started their career as a Missionary for the Church of Jesus Christ of Latter Day Saints. After that, they worked as a Business Development Consultant at FranklinCovey Co., where they were involved in selling products and providing training. Markland then joined Karras for Gov. 04 as an Advance Team Director, coordinating campaign events and activities.

Following this, Markland worked at Goldenwest Credit Union as the Director of Sales and Training/Director of Call Center Operations - Outbound. In this role, they managed sales programs and an outbound call center while also coordinating marketing initiatives.

Markland's most recent and notable experience was at Focus Services, where they held multiple roles. Ben Joe started as the Regional Director of Call Center Operations, overseeing the construction and development of the project in El Salvador and Nicaragua. Ben Joe then became the Regional Site Director of Call Center Operations - El Salvador, acting as the General Manager and Site Director, managing various aspects of operations, HR, recruitment, and IT. Markland eventually rose through the ranks to become the Regional President for both Central America and Europe, responsible for overseeing all operational and administrative functions in these regions. Later, they served as the Senior Vice President - International Operations, where they managed multiple international locations and facilitated the opening of new centers during the pandemic. Lastly, Markland held the position of Chief Operating Officer at Focus Services, where they played a significant role in increasing gross margins and striving to make the company the best BPO in the world.

Overall, Markland's work experience showcases their leadership skills, operational expertise, and ability to drive growth and improvement within companies.

Ben Joe Markland attended Juab High School from 1994 to 1997, where they earned their High School Diploma. Ben Joe then pursued an Associates degree in Business at Dixie State University from 1999 to 2003. Following this, they studied Finance at Weber State University from 2003 to 2006, earning a degree in Finance. In 2011, Ben Joe Markland enrolled at the University of Phoenix, where they obtained a Bachelor of Business Administration (B.B.A.) degree in Finance in 2012.

Links

Previous companies

FranklinCovey logo
Goldenwest Credit Union logo

Timeline

  • Chief Operating Officer

    April, 2019 - present

  • Senior Vice President - International Operations

    November, 2018

  • Regional President - Central America/europe At Focus Services

    May, 2018

  • Regional President - Central America

    August, 2016

  • Regional Director Of Operations - Central America

    April, 2015

  • Regional Director Of Call Center Operations

    June, 2011

  • Regional Site Director Of Call Center Operations - El Salvador

    May, 2011

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