Focus Telecom Polska Sp. z o.o.
Norbert Majewski is an accomplished professional with extensive experience in call center operations and quality control. Currently serving as the Inside Selling Team Leader at Focus Telecom Polska Sp. z o.o. since April 2018, Norbert excels in employee recruitment, training, and performance monitoring. Previously, Norbert held positions as a Quality Control Specialist at both PLAY and Netia, where a strong focus on customer satisfaction and quality assurance was demonstrated. Additional experience includes roles as a Back Office Support Specialist and Telesales Agent at Netia and Polskie Centrum Marketingowe, showcasing skills in documentation management and cold-calling.
Focus Telecom Polska Sp. z o.o.
Focus Telecom is a European software developer specializing in business communication & automation. We provide the following solutions: CONTACT CENTER - multichannel platform for communication with clients, perfect for telemarketing and customer support. It provides effective execution of sales processes and flow of information in an organization, thanks to such tools as: call recording, agent monitoring, call statistics etc. It possesses innovative solutions enabling maximization of effectiveness in phone services, which relate directly to an increase in sales numbers. It also integrates all channels into one database of information from phone calls, e-mails, web forms, fax etc. TELECONFERENCING - audio, video and collective work on documents. It enables effective communication between distanced co-workers, clients or business partners. BUSINESS PHONE SYSTEM - virtual multiline telephone system which connects telephone extensions of a company to outside public telephone network as well as to mobile networks. INTERACTIVE VOICE RESPONSE (IVR) - system directing customers to dedicated company departments through use of voice recordings and customers' keypads. Solutions offered by Focus Telecom are based on cloud computing technology, which allows e.g. remote access to services, which is provided in a unified, technologically advanced ICT framework. This model and approach to business allow users to drop the costs of buying and maintaining expensive hardware and dedicated software. Focus Telecom is one of the fastest developing technologically innovative companies in Central and Eastern Europe, awarded twice by Deloitte.