Mishel Monserrat Jiménez

Mishel Monserrat Jiménez has a strong background in customer service management. Mishel Monserrat started their career at TeleTech as a Bilingual Call Center Supervisor and later moved on to roles such as Call Center Supervisor at Santillana, Customer Service Manager at TWINO, Quality Assurance Lead at International Personal Finance Plc, Head Of Customer Service at Kavak.com, and ultimately to their current position as Head Of Customer Experience at Fondeadora. Throughout their career, they have focused on developing and implementing customer service procedures, monitoring quality, and achieving KPI goals.

Mishel Monserrat Jiménez pursued a degree in Art with a focus on Design and Applied Arts at the Universidad Nacional Autónoma de México. Additionally, they studied Photography and Journalism at ENP 2 UNAM.