Marco Ramos

Marco Ramos has a diverse work experience spanning different roles and industries. In their current position at Fonoa as a Customer Experience Technical Support Analyst, they provide technical support to customers. Prior to this, Marco worked at Salsify as a Support Engineer, where they provided unique solutions and excellent customer support experience. Marco also played a role in building the European team. Before Salsify, Marco was a User Support Specialist at Dashlane. Marco has also held the position of Senior Technical Advisor at SELLBYTEL Group, where they provided support for iOS and macOS devices, as well as network configuration and setup. Marco has previous experience at Vodafone, where they worked in IT Service Management and Customer Support for ADSL and Fiber Optics. Marco has also worked as a Tier Manager at NOKIA SIEMENS NETWORKS TECHNOLOGY CO. LTD. Additionally, Marco has experience as a User Support Technician at Optimus - Comunicações S.A., and as a Salesman and Customer Support representative at Portugal Telecom.

Marco Ramos completed their education as follows:

From 2020 to 2023, Marco attended Universidade Autónoma de Lisboa, where they obtained an Engineer's degree in Computer Engineering.

In 2009, they pursued a professional course at Cacilhas Tejo in Almada, Portugal, specializing in Computer Science at EQF level 3. The end year for this course is unknown.

In 2008, Marco studied Computer Science at Escola Daniel Sampaio, completing Level 3 ISCED. No specific end year is mentioned for this educational experience.

Additionally, Marco obtained the Salsify Foundations Proficiency certification from Salsify in February 2022.