Michael Birdsong

Michael Birdsong has extensive experience in technical support and digital solutions, currently serving as a Digital Solution Analyst at Foot Locker since April 2022, where responsibilities include configuring and maintaining Zendesk 8x8 and Ultimate AI instances. Prior to this, Michael worked as a Cloud Platform Support Engineer at Medxoom, focusing on troubleshooting technical issues and managing Infrastructure code. Experience also includes roles at LiveVox as a Tier 1 Support/Customer Support Representative 2/Team Lead, an IT Helpdesk/Tech Support position at Madsen, Kneppers & Associates, Inc., and a Web Developer role at the American University of Integrative Sciences, School of Medicine. Michael holds a Bachelor of Science in Information Technology from Florida State University, earned in 2016.