Devon Simpson

Devon Simpson is a Senior Manager at Ford's North America Customer Experience Center, where they lead initiatives to enhance customer experiences. Prior to this role, Devon served as Senior Manager of Digital Customer Care and Product Owner at Ford, and revolutionized social media reporting as the FordPass and US Social Media Customer Care Manager. Previously, Devon held managerial positions at Percepta, Apple, TD, and Bank of America, developing skills in customer service and operational leadership. Devon earned a Bachelor of Arts in Business Administration and Management from the University of Central Florida.