April Latrice Jackson Ccsm

April Latrice Jackson CCSM is a seasoned customer success professional currently serving as a Customer Success-Account Manager for Ford Pro since March 2023. Previously, April was a Customer Success Manager Fellow at DireksyonTM, where training focused on managing customer experiences, engagement tactics, and understanding CS metrics. April also held roles as a Customer Service Specialist at Girlicity, achieving a CSAT score of 90%, and as a Fleet Account Manager at United Petroleum Transports, where client portfolio management and relationship building led to a significant expansion. Early career experience includes positions at Absolute Virtual Services and Optimum Nutrition, focusing on consultative sales and international account management. April's educational background includes studies at San Jacinto College from August 2021 to May 2022.