Danny McPhaul

Danny McPhaul is an experienced customer success and client services professional with a strong track record in building and leading high-performing teams. Currently serving as the Manager of Customer Experience at Ford Pro, Danny is responsible for establishing the organization's inaugural Customer Success Manager team, focusing on client relationships, retention, and cross-departmental productivity. Previously, Danny held various positions at TransLoc, including Manager of Client Services, where client loyalty and operational efficiency were prioritized. With a background in technical client services at companies like Verizon and Cisco, Danny has consistently driven growth and customer satisfaction across multiple roles. Danny holds a Bachelor's Degree in Communication and Media Studies from the University of North Carolina at Greensboro.