Marketing and Customer Experience

The Marketing and Customer Experience team at Ford Pro is responsible for driving customer engagement and satisfaction through various digital and traditional marketing channels. This team develops strategies for impactful marketing campaigns, manages social media presence, produces compelling content, and analyzes customer data to enhance the overall experience. They work globally to ensure consistent marketing efforts and tailor solutions to meet the unique needs of business fleets, supporting the company's mission to optimize fleet productivity with connected services and electric vehicles.