Debra Pasterfield

Debra Pasterfield possesses over 40 years of experience in leadership and management roles across various financial institutions, including a decade spent as a Manager at the Financial Ombudsman Service, where strong leadership and focus on customer experience were emphasized. Prior to this, Debra served as National Audit Manager at the Royal Bank of Scotland Insurance, overseeing remote teams and ensuring the organization met its goals while mitigating risks. Additional roles at Lloyds TSB and Lloyds Banking Group involved quality assurance, team management, and compliance with legal and customer standards. Debra's comprehensive background highlights a commitment to excellence in customer assurance and operational effectiveness.