Mandy Patel

Mandy Patel has a diverse work experience spanning several industries. Mandy is currently the Director of Client Services at Forj, a position they have held since April 2023. Prior to this, they were the Director of Program Experience at Sempre Health from September 2021 to February 2023. In this role, Mandy led and managed a remote team, developed training content, and executed employee onboarding.

Before joining Sempre Health, Mandy worked at Propeller Health, where they held multiple roles. As the Director of Customer Experience from October 2020 to August 2021, they provided strategic direction and oversaw a team of customer advocates and clinical educators. Previously, as the Customer Experience Manager from March 2018 to October 2020, they were responsible for planning and strategic direction, as well as managing customer advocates and clinical educators. Additionally, Mandy was the Customer Outreach & Education Manager from November 2017 to March 2018, leading training programs and improving processes and systems. Mandy started their journey at Propeller Health as a Customer Experience Team Lead from March 2017 to November 2017.

Prior to their time at Propeller Health, Mandy worked as a Customer Experience Manager at River's End Trading Company from August 2016 to March 2017. Mandy also held the role of Customer Care Representative Lead from December 2014 to August 2016 at the same company. In addition, they worked as a Customer Experience Manager at Threadfellows from August 2016 to March 2017.

Mandy's earlier experiences include being an Account Advisor at Lands' End Business Outfitters from July 2010 to December 2014 and a Sales Leader at Bath & Body Works from November 2009 to July 2010. Mandy also served as a Project Assistant at Gustavus Adolphus College from September 2006 to May 2009 and volunteered as a Facilitator at Minnesota Correctional Facility from April 2008 to June 2008.

Throughout their career, Mandy has demonstrated strong leadership skills, the ability to manage remote teams, develop training programs, and provide strategic direction in various customer experience roles.

Mandy Patel obtained a Bachelor of Arts degree in Communication Studies from Gustavus Adolphus College, where they attended from 2005 to 2009.