Joan S. Napoles

Joan S. Napoles has a diverse work experience in the field of Information Technology. Joan S. started their career as a Client Support Technician Intern at Google, where they gained expertise in troubleshooting different operating systems and providing high-quality customer service. Joan S. then worked as an IT Help Desk at SmithBucklin and later as a New Hire Fulfillment Specialist at Guaranteed Rate.

In 2015, Joan joined the American Planning Association as an IT Generalist, where they resolved technical problems with desktop computing equipment and software. Joan S. also interacted with various computer platforms in a multi-layered client-server environment.

Joan further advanced their career as a Senior Infrastructure Support Engineer at Ocean Tomo, where they provided support for infrastructure systems. Joan S. then joined The Resurrection Project as a Senior Information Technology Manager, where they managed and oversaw IT operations.

Joan's next role was as an IT Manager Service Delivery - US at JBT Corporation. In this position, they provided IT support for corporate employees and board members, served as a liaison between Service Delivery and other IT functions, and managed tickets in the ITSM system.

Currently, Joan is working at Formerra as an IT Service Delivery Lead, where they are responsible for delivering IT services to the organization.

Joan S. Napoles has a strong educational background in the field of information technology. From 2015 to 2019, they attended St. Augustine College where they earned a Bachelor of Applied Science (BASc) degree in Network and System Administration. During the same period, they also obtained an Associate of Science (AS) degree in Computer System Support from the same institution.

In 2016, Joan S. Napoles completed a verified certificate of achievement in Introduction to Cloud Computing from edX. Additionally, in 2012 and 2013, they attended Year Up Chicago where they earned an Information Technology Diploma.

In terms of additional certifications, Joan S. Napoles has several qualifications relevant to their field. Joan S. obtained certifications in Leadership in Tech, Risk Management for IT and Cybersecurity Managers, Executive Leadership, Creating Your IT Strategy, Management Foundations, IT Service Desk: Service Management, Microsoft Office 365: Administration, Microsoft Office 365: Deployment, IT Service Desk: Management Fundamentals, Windows 10: Implementation, and Windows 10: Manage and Maintain Windows 10 from LinkedIn.

Furthermore, Joan S. Napoles holds Network Routing Pro Certification, Network Switchin Pro Certification, Network Pro Certification, and Network Security Pro Certification from the TestOut Corporation, acquired in various years.

Overall, Joan S. Napoles has an extensive education history in the field of information technology, with a broad range of academic achievements and additional certifications that demonstrate their commitment to professional development and expertise in the industry.