Lurina Dallas

Lurina Dallas possesses extensive experience in technical training and customer intelligence analysis, currently serving as a Senior Technical Trainer and Senior Customer Intelligence Analyst at CSG Forte since April 2014. Lurina has demonstrated leadership skills by managing customer service teams and overseeing the workflow of support agents. Prior to this role, Lurina worked as a Client Services Associate at Experian, where responsibilities included analyzing consumer grievances and ensuring the protection of confidential information. Lurina's earlier experience includes managing distribution operations as Circulation Manager at The Dallas Examiner. Lurina earned a Bachelor of Business Administration in Business Administration and Management from West Texas A&M University between 2016 and 2019.