Rhonda Floyd

Rhonda Floyd currently serves as the Head of Customer Success and Head of Customer Service at Fortnum & Mason since September 2020. Prior to this role, Rhonda worked as a LighterLife Mentor from November 2018 to January 2020, specializing in weight loss and mindfulness to assist clients with sustainable weight loss goals. Rhonda's career also includes a significant tenure at McDonald's from April 2008 to May 2018, where responsibilities included roles as Head of Customer Service and Senior Customer Services Manager. Rhonda's educational background includes attendance at St David & St Katherine CofE School.