Content Designer (m/f/d)

About Fortris

Fortris is a digital asset management platform which was founded in 2017 by a team of payment and security experts. At Fortris, we believe that digital assets will fundamentally change how business is done and our mission is to allow organizations to be at the forefront of that transformation.

We’ve created a platform which allows businesses and enterprises to integrate digital assets into their daily operations, by connecting directly with their existing infrastructure. From payroll and cross-border transactions to bookkeeping and payroll, our aim is to make the adoption of digital assets simple and easy.

Your Mission

We're looking for an experienced Content Designer, with particular expertise in UX writing, to join our Customer Experience team. You’ll be responsible for creating content that’s written in a way that our users can understand and that enables them to confidently use our platform.

We’re looking for someone who’s passionate about the user experience and creating straightforward, human, helpful content. As a Content Designer, you’ll need to understand our users, putting them at the heart of everything you do.

You’ll create micro copy (buttons, links, error messages etc.) for our platform, onboarding material, guidance and technical documentation for our help center all with the aim of creating the best possible experience for our users.

You'll work with some of the smartest minds in the industry, collaborating on a daily basis with Product, UX Design and Communication teams to create amazing user experiences across multiple projects.

What You'll Do

• Work with teams, subject matter experts and stakeholders across the company to create content which is clear, concise and understandable

• Use research, insight and data to continuously improve content across the platfrom and help center, always aligning your work with business and user needs

• Work in an open and collaborative way with designers, product managers and engineers as an expert on voice and writing

• Help to create and develop content principles, strategies, guides, improvements and patterns, and apply these to your own work to ensure consistency

• Consider content strategy and the best ways to communicate with our users at each touchpoint

• Maintain our style and tone of voice at each customer touchpoint

What You'll Bring

• UX writing skills and expertise

• 3+ years of experience within a digital/tech environment

• A native English speaker

• Exceptional communication skills

• An ability to translate difficult technical concepts into easy-to-understand content to ensure users get the information they need, in the way they need it

• Experience in creating and iteratively improving content across digital platforms to meet user and business needs

• Experience in working with other teams, subject matter experts and stakeholders to ensure content is accessible, accurate, consistent and follows the relevant guidelines

• An ability to work both collaboratively and independently

• Ability to manage your workload across multiple projects

Bonus points

• A passion for and knowledge of cryptocurrencies and blockchain

• Experience working as part of a UX team including UX copy writing for services, platforms or products

• Experience in fintech

What we offer

• Work from home or from our office in the centre of Málaga
• Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment
• Collaborative teams and agile multicultural environment
• Competitive salary with flexible compensation plan
• Flexible working hours
• 25 paid vacation days + public holidays
• Private health insurance
• Relocation Package for you and your family, including soft-landing service to help you settle in
• Free English/Spanish lessons
• Free parking provided if needed
• Amazing office in Málaga city centre
• Team building events, learning labs and corporate events
• Ongoing learning and professional development opportunities
• Office perks including games console, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc
• Great Place to Work certified - Málaga Best Workplaces